Government Service Is Lousy?

Have you ever go to Government Agency and find out that you have to wait a couple of hours just for your turn and then inform that your documentation was not complete? You then complaining to your friends how there was a few counter available and no one mending  it? How do you rate this government agency then.

Now, go to service centre of any service/entertainment provider during the peak time. Don't you face a similar problem especially if you want a refund or terminated their service?

Look at both of the above situation. Can we simply claim that both had a lousy service?

I find it hard to swallow when people saying this and  that to Government servant while  facing with similar problem with non government agency a lot of us keep quite.  We simply said because at that times, there is a lot of customer around with few staff to attend.

Now, why there is no same treatment given to government agency. Face it, usually at the  government counter, it is a peak time  all the times. Five days a week from 8am to 4pm. Are those who grace the Government counter not a customer?

We ask Government staff to smile but how many non government service/entertainment/sdn bhd staff smiling at us?

We ask government  staff to settle our problem on the spot and get angry when they say it will take a few days to settle it out. But think. Do we get angry if your  service or entertainment /provider/sdn bhd say three or five working days to settle everything? And if you not so lucky, it will take a lot of phone call to customer service calling centre just to be told to go back to the centre you lodge the report?

Face it. We are doubles standard when dealing with Government  servant. It is because  we paid taxes? Then, only our tax money was valuable but what about the rest of our money? And because of that We can used  it to pay a crappy service?

So next time  you want to complain how terrible the government counter service  is, please look at your other counter service experience. It might surprise you that the service of government counter was improving  while non government still at the same level as three or five years ago.

Why I write about this? Because I request a refund for my overly paid service from government agency and got a cheque within two weeks while it almost a month now dealing with sdn bhd company and after three report case they created for me, I still didn't see my refund yet.

If you say the amount is bigger, think again.  The government refund was only RM45.75 while sdn bhd claim was RM120.00.

And my conclusion, Ketidak-cekapan  terjadi kerana manusia not company or government. If lazy people mending the counter, you will get the lousy service regardless from what company or government agency.

As per now, my rate for government counter service is better then sdn bhd counter considering their counter always at peak time all the time. Of course there's a hick up sometimes but overall performance average is B.

But sdn bhd/bhd company, together with my experience as a mystery shopper, I rate them as B- to C especially during the peak time or requesting for refund.

So,government service is  lousy? I don't think so. Considering with others, my experience saying they are better.